suratTerms of Use
These terms apply to all users who access surat and our gaming services, whether through our Android app, iOS browser, or desktop website. We operate surat as a licensed gaming platform in supported jurisdictions only. By creating an account with us, you agree to comply with these terms and all applicable local laws.
We have designed these terms to be clear about what we expect from our users and what you can expect from us. Our terms cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and the legal framework governing your use of surat. We update these terms periodically to reflect regulatory changes and operational improvements, and we notify users of material changes via in-app notice.
This page outlines our core commitments to transparency, security, and fair treatment of all surat users. If you have questions about any provision, our support team is available through the in-app chat or email.
Account Opening and User Responsibilities on surat
When you create an account on surat, we collect your personal information through a standard KYC (know-your-customer) verification process. We ask for your full name, email address, date of birth, and identity document details. This information is required by law in all jurisdictions where we operate, and we handle it in accordance with our privacy policy.
You are responsible for maintaining the confidentiality of your surat account login and password. We do not store your password in plain text; we hash and encrypt it using industry-standard security protocols. If you believe your account has been compromised, contact our support team immediately. We can reset your password through a secure verification process and review your recent account activity.
On surat, you warrant that you are of legal age in your jurisdiction and that your use of our platform complies with local law. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of surat comply with their own jurisdiction's law. If you are accessing surat from a region where we do not operate, you must discontinue use immediately.
Deposits and withdrawal conditions on surat
We accept deposits on surat via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. All deposits are subject to verification. When you submit a deposit, we confirm the transaction with your bank or payment provider. E-wallet deposits typically complete within seconds; bank transfers may take one to three business hours depending on your financial institution.
Withdrawals from surat follow a standard review process. We verify your account, check your recent activity, and confirm that your withdrawal request is legitimate. This review window typically takes several hours to one business day. Once approved, we transfer your funds back to your original payment method. We do not charge hidden withdrawal fees; the amount you request is the amount transferred to your account.
We reserve the right to refuse a deposit or withdrawal if we have reasonable grounds to suspect fraud, money laundering, or violation of our terms. If we refuse a transaction, we will notify you and explain the reason.
Promotional bonuses and bonus terms on surat
When surat offers promotional bonuses—welcome offers, reload promotions, or seasonal bonuses—each promotion comes with specific terms. These terms outline eligibility, bonus calculation, any minimum deposit requirements, and restrictions on bonus use. Some promotions require you to wager the bonus a certain number of times before you can withdraw winnings. We communicate these requirements clearly at the time of promotion.
Promotional funds have expiration dates. If you do not use your bonus within the stated period, it expires and is removed from your account. We display expiration dates prominently in your account promotions section. Bonus terms may also restrict which games or betting markets you can use promotional funds on. If a promotion applies restrictions, we state them upfront.
- All surat bonuses are subject to specific terms and conditions.
- Bonuses expire if not used within the stated timeframe.
- Some bonuses require wagering before winnings can be withdrawn.
- Bonus terms may restrict which games or markets you can use promotional funds on.
- We do not allow bonus abuse or manipulation across multiple accounts.
Our surat Policy on Dispute Resolution and Account Suspension
If you have a dispute with surat regarding a transaction, bonus, or game outcome, contact our support team immediately with details of the issue. We investigate all disputes and respond with our findings within five business days. Our investigation includes reviewing transaction records, game logs, and relevant communications.
If we determine that an error occurred on our part, we will correct it and credit your account. If we determine that the dispute is unfounded, we will explain our reasoning and provide supporting evidence. If you remain unsatisfied with our resolution, you have the right to escalate your dispute to our management team for further review.
We reserve the right to suspend your surat account if we detect violations of these terms, including fraud, abuse of bonuses, use of automated tools, or multiple accounts. Account suspension is a last resort; we typically contact you first to clarify any concerns. If your account is suspended, we freeze any balance in your account and do not allow further deposits or withdrawals until the matter is resolved.
We enforce surat terms fairly and transparently. Our goal is to protect all users from fraud and ensure a secure, trustworthy platform for everyone who uses surat.
Jurisdiction and liability limits on surat
These terms are governed by the laws of the jurisdiction in which surat is licensed and operated. If you access surat from another jurisdiction, you agree that local laws may apply concurrently. Any legal disputes arising from your use of surat will be resolved through local dispute-resolution procedures or arbitration as applicable in your jurisdiction.
surat operates on an "as-is" basis. We make no warranty that our platform will be error-free or uninterrupted. We do not guarantee specific game outcomes or betting results. All games on surat are subject to chance, and no outcome is guaranteed. To the fullest extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages arising from your use of surat.
We encourage all users to understand our complete terms of service. These terms represent our commitment to clear, fair governance of surat. By continuing to use our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.
Our services on surat are available only where local law permits. We take compliance with regional gaming regulations seriously, and we require all users to verify that their use of surat complies with their own jurisdiction's law. If you have questions about your jurisdiction's regulations or surat's terms, contact our support team or consult a local legal advisor.