surat Casino & Sportsbook Data Care

This page describes what we collect when you use surat and how we keep that data protected. We at surat handle your personal information according to regulatory standards and industry best practices. Your account details, transaction records, and gaming activity are encrypted and stored securely across our systems.

We collect data only to verify your identity, process your deposits and withdrawals, and manage your account on surat. We do not sell your information to third parties, and we do not use your data for marketing without your consent. This policy explains exactly what we collect, how we use it, and what rights you have over your own data.

If you have questions about your data or wish to request access to what we hold about you, contact our support team directly. We respond to data requests within standard business timelines.

What We Collect on surat

We collect your email address, a secure password of your choice, and your full name when you create an account on surat. During account verification, we request your date of birth and a copy of a valid identity document (national ID, passport, or driver's license). We also collect your phone number so we can send account security alerts and password reset confirmations.

When you make a deposit on surat, we record the payment method you use—whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We store your banking details securely in encrypted form. We never see your full bank account number or card number; payment processors handle that data directly. We record only the transaction reference, amount, date, and status.

We collect your gaming activity on surat—which games you played, how long you played, and the outcomes of your wagers. This data helps us detect fraud, prevent underage access, and comply with regulatory audits. We also log your login times and the device or browser you used to access surat. This helps us identify suspicious account activity and alert you if someone tries to access your account from an unfamiliar location.

How we use your data

Our primary use of your data is account verification and compliance. When you provide your identity documents, we verify them against government records to confirm you are who you say you are and that you meet our age and jurisdiction requirements. We perform this check once during account setup. We do not re-verify every time you log in.

We use your deposit and withdrawal records to detect patterns of fraud and money laundering. Regulatory authorities in supported jurisdictions require us to maintain these records and report suspicious activity. We use your gaming data to calculate your account balance, track your wager history, and calculate any winnings owed to you. We also use this data to detect if a single person is running multiple accounts, which violates our terms.

We use your email and phone number only to send you account confirmations, security alerts, and payment notifications. We do not send marketing emails unless you explicitly opt in. If you wish to unsubscribe from non-essential communications, you can manage your preferences in your account settings on surat or contact our support team.

Your Rights and Our Obligations on surat

We undertake to protect your data from unauthorized access. Our servers use industry-standard encryption (TLS 1.2 or higher) for all data in transit. Your password is hashed and salted, meaning we store only a mathematical representation of it, not the password itself. If you forget your password, we send you a secure reset link via email. You set a new password directly; we never see it.

You have the right to access your data on surat. You can download a copy of your transaction history, account details, and gaming activity anytime from your account dashboard. You also have the right to correct any inaccurate information. If you spot an error in your personal details, contact our support team and we will update it within two business days.

Our servers may be located outside your home jurisdiction. If you are accessing surat from Jakarta, Surabaya, Bandung, or Medan, your data may be processed in data centers in other countries. By creating an account on surat, you consent to this international processing. We maintain the same security standards regardless of server location.

Cookies and tracking

We use cookies and similar tracking technologies on surat to keep you logged in, remember your preferences, and detect fraud. These cookies are essential to the platform's function. Without them, you would need to log in every time you reload the page, and we would lose the ability to verify your account session.

We use analytical cookies to understand how users navigate surat—for example, which games are popular, how long people typically stay on the platform, and whether our mobile app or browser access is more common. This data helps us improve surat's performance and user experience. You can disable analytical cookies in your browser settings without affecting core functionality.

We do not use third-party tracking pixels or social media cookies. We do not retarget you with ads across other websites. Our cookie policy is designed to respect your privacy while keeping surat secure and functional.

Data breaches and contact

We maintain multiple layers of security to prevent unauthorized access to surat. If a breach occurs, we will notify you by email within 48 hours, explain what data was affected, and provide guidance on next steps. We will also notify relevant regulatory authorities as required by law.

If you wish to exercise your rights, request a copy of your data, report a suspected breach, or ask questions about this privacy policy, contact our support team via in-app chat or email. We respond to all data requests and privacy inquiries within ten business days. Our services are available only where local law permits. Your use of surat constitutes your acceptance of this privacy policy.